FAQs

Packaging & Pricing

In keeping with our commitment to service, we are also passionate about shipping products to you in ways that respect and protect Mother Earth.

We choose to work with EcoEnclose, a company solely dedicated to providing earth-friendly shipping solutions. Almost all of your goods will arrive in 100% recycled polymailers, made from post-consumer and post-industrial material. These goods are recyclable AND reusable – with a dual adhesive strip that allows them to be used twice before recycling! These bags are also printed with sustainable, water-based ink.

We've also done away with bubble wrap and or peanuts, which are typically destined straight for the landfill. Instead, we use GreenWrap and ornament shred from EcoEnclose. These eco-friendly alternatives still ensure your products arrive safely, but are made from recycled material and are also biodegradable, compostable, and recyclable – all without adding extra, unnecessary air in your packaging.

And if that wasn’t enough, all of these solutions are also made right here in the USA!

All prices are in United States Dollars. Canada customers: your bank or card issuer will do the currency conversion based on the current rate. There may be a foreign transaction fee. Check your card issuer for details.

We are required to collect sales tax for orders shipping to Arizona, California, and Washington, where our company has a physical presence.

Shipping & Returns

Bedding and robes are currently eligible for free shipping to continental U.S. addresses on orders over $50. Simply look for the logo to determine which items may qualify.

*Free shipping items will ship Fedex SmartPost. Fedex delivers to your local US Post Office, and they deliver the rest of the way. This allows us to ship to PO Boxes, and to ship as cost-efficiently as possible to keep free shipping available! We know it.. you know it– Everyone loves free shipping! Allow up to 7-10 days for delivery.

Please contact us with your order number, which items you need to return, and the return reason. We will give you a return authorization number and the proper return address.

You may return an item for refund or replacement within 30 days of the shipment date, provided that the item has not been used. Used or opened items may be exchanged for replacement within 90 days in case of any manufacturer defect.

When you return an item, please include the return authorization number, a copy of the original packing slip, and the reason for the return. We recommend using a trackable shipping service. To expedite your refund, please provide us your return tracking number. You may want to insure your return; we cannot be responsible for lost or misdirected returns.

Return shipping is customer's responsibility, and any shipping charges paid are non-refundable.

A credit will be issued and will appear on your billing statement once the return is processed.

  • Returns, Cancellations or Alterations
  • Furniture orders cannot be returned, cancelled or altered once an order is accepted.
  • A furniture order will be considered accepted once Jennifer Adams Manufacturing Inc. Customer Service has placed a confirmation call to the customer.
  • Repairs or Returns for Manufacturer's Defect
  • A written authorization must be obtained from Jennifer Adams Manufacturing, Inc. Customer Service prior to returning any goods for any reason. No credit will be allowed for goods returned without approval.
  • All returns must be packed and clearly labeled with the return authorization number posted on all pieces.
  • It is the responsibility of the customer to ship the product back to the factory for all repairs.
  • Upon return to the factory all product will be reviewed and inspected. If Jennifer Adams Manufacturing, Inc. deems, at it sole discretion, that the issues with the product are not warranty related we would notify you of the estimated repair costs prior to commencing the work.
  • All freight charges related to RA’s that are not warranty related are not the responsibility of Jennifer Adams Manufacturing, Inc. We will cover all freight expense in the event of a manufacturer's defect.
  • Jennifer Adams Manufacturing, Inc. may elect to use a local repair service for warranty issues. A written quote is required from a local repair service before we will approve it.

Care Instructions

It is very important to always wash your Jennifer Adams Home bedding by itself. Towels, and other fabrics can transfer particles to your bedding and diminish its unique buttery softness.

  • Wash only with other Jennifer Adams bedding
  • Use regular cycle
  • Any liquid detergent you desire is acceptable, none with bleach. Pods are not recommended, as they can possibly leave behind a residue.
  • A liquid fabric softener can be used– use sparingly. It is best not to add liquid softener directly to bedding. Add to water before bedding or in the softener dispenser.
  • NO chlorine bleach, instead try a chlorine-free bleach or oxygenated cleaner.

There will often times be excess lint in the dryer lint screen. This is completely normal and to be expected. It will diminish over the first few washes.

  • Warm or high heat
  • 140 degrees
  • Cool down
  • Although a fabric softener is not necessary, you may use a dryer sheet to reduce static. Try half a sheet first.
  • Remove promptly to keep your clean fresh sheets wrinkle-free! You can iron if necessary on the polyester setting.

Hot or warm water. Regular detergent and dryer sheets are fine. However, it is VERY important to never launder your bedding with any other items such as towels. The fiber from the other fabrics can tend to stick to the bedding and be mistaken for pilling.

The sheets are stain resistant. Usually an overnight soak in cold water lifts most stains. We also recommend an overnight soak in an oxygenated product.

The Wash & Care instructions are listed on the packaging, the sewn-in tags on the product, in the footer of this website or here.

Non-chlorine bleach ONLY. Chlorine products will break the product strands and potentially lead to damage.

Microfiber is a performance fabric that is expertly woven for luxury, softness and easy care. It can be made of wood pulp, nylon or polyester. Jennifer Adams microfiber products are 100% Polyester Microfiber.
Jennifer Adams Home® bedding is milled to a much higher quality and standard. It is softer than anything else on the market, wrinkle resistant (no ironing required), easily cared for, and more durable than less expensive brands. As a designer brand, our bedding is also more luxurious and with more attention spent on the details.

Unlike cotton, microfiber does not have a thread count. It is measured by GSM ( Grams per Square Meter). It measures the weight of the fabric and indicates its thickness.

Our Microfiber collections start with our Loft Collection at 100+GSM (comparable to 600TC Cotton). Our Eternal Collection is measured at 120GSM (equivalent to 800TC Cotton) and our LUX Collection is 126 GSM (equivalent to 800+TC). Most other Microfiber bedding products measure only 40GSM to 90GSM and have less strands per inch. Our product has over 50K strands per inch.

They do not sleep hot. They have been woven specifically for performance and breathability.
Yes. Our fabric and other performance fabrics are woven in such a way to allow air to move freely through it.
The technology for manufacturing polyester has changed drastically over the years. Polyester Microfiber is a performance fabric that is likely found in all or most of your athletic apparel. It’s a fabric that is designed to give you maximum comfort and flexibility.
No. The majority of your workout wear is probably a microfiber because it actually breathes better than other fabrics on the market.
It is a polyester fill.
The duvet has an envelope closure. No zippers, buttons, or strings – inside or out.
Our sheets are much softer, more durable and are purposefully manufactured at a higher quality to improve your sleep experience.
Our sheets, like any other fabric, will wear over time, however, we have found the life of our bedding to be the same, if not, longer, than any bedding on the market.
In reference to the dimensions of the mattresses that our bedding covers, “California King” is longer than King and should only be purchased if you have a California King sized mattress. King and Eastern King are two names for mattresses of the same dimensions (some people just use different terminology). Our Duvet covers and blankets have been made in a universal size, so they fit both King and California King mattresses.
Our bedding does not fade. The first signs of wear generally first appear around high friction places like the foot area, but these instances are not common.
You might notice excess lint in the dryer vent after the first few washes. That is normal and to be expected. Since the fabric is brushed as part of the fabrication process, some of that excess fabric or lint may stick around during the first couple washes and can be confused with pilling. It is critical to ALWAYS wash bedding before it is used and to NEVER wash the bedding with other items. Many times, the fiber from towels washed with bedding transfer over to the sheets and can be mistaken for pilling. Even the most durable fabrics can pill if a more abrasive texture, such as excessively rough skin is continually in contact with the fabric.
Our bedding is ridiculously soft, wrinkle resistant, easy care, and affordable for your entire family.
Yes, this fabric is by nature. It is a Class 1 flame resistant fabric. Class 1 is the best rating.
If this occurs it is usually during the winter months when the air is drier. You can try a good quality fabric softener sheet in the dryer. This will help with the static, and also provides a nice scent.
Our pillowcases have a French envelope closure. Your pillow goes inside with flap covering and enclosing the edge of the pillow from view.

Microfiber is known to be anti-allergen/dust mites preventing. There are studies that confirm that using Polyester Microfiber (non-cellulose base fibers), with breathability reduces exposure to allergens and dust mites.

If you like to learn more about the properties of microfiber, please click on the following link: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3829998

It means you don’t need to iron your bedding after washing and drying. Simply remove the bedding from the dryer and place on the bed or fold and store immediately.
It means you don’t need to iron your bedding after washing and drying. Simply remove the bedding from the dryer and place on the bed or fold and store immediately.

Our core selection of colors includes White, Silver Gray and Ivory.

Our seasonal colors are as follows: Sage (2012-2013), Brown (2013), Whisper Blue (2013-2014), Lavender (2014-2015), Graphite (2015-2016), and most recently, Indigo (2016).