How do I return an item?
Return Policy (excluding Furniture):
Please contact us with your order number, which items you need to return, and the return reason. We will give you a return authorization number and the proper return address.
You may return an item for refund or replacement within 30 days of the shipment date, provided that the item has not been used. Used or opened items may be exchanged for replacement within 90 days in case of any manufacturer defect.
When you return an item, please include the return authorization number, a copy of the original packing slip, and the reason for the return. We recommend using a trackable shipping service. To expedite your refund, please provide us your return tracking number. You may want to insure your return; we cannot be responsible for lost or misdirected returns.
Return shipping is customer's responsibility, and any shipping charges paid are non-refundable.
A credit will be issued and will appear on your billing statement once the return is processed.
Furniture Return Policy:
Returns, Cancellations or Alterations
Furniture orders cannot be returned, cancelled or altered once an order is accepted.
A furniture order will be considered accepted once Jennifer Adams Manufacturing Inc. Customer Service has placed a confirmation call to the customer.
Repairs or Returns for Manufacturer's Defect
A written authorization must be obtained from Jennifer Adams Manufacturing, Inc. Customer Service prior to returning any goods for any reason. No credit will be allowed for goods returned without approval.
All returns must be packed and clearly labeled with the return authorization number posted on all pieces.
It is the responsibility of the customer to ship the product back to the factory for all repairs.
Upon return to the factory all product will be reviewed and inspected. If Jennifer Adams Manufacturing, Inc. deems, at it sole discretion, that the issues with the product are not warranty related we would notify you of the estimated repair costs prior to commencing the work.
All freight charges related to RA’s that are not warranty related are not the responsibility of Jennifer Adams Manufacturing, Inc. We will cover all freight expense in the event of a manufacturer's defect.
Jennifer Adams Manufacturing, Inc. may elect to use a local repair service for warranty issues. A written quote is required from a local repair service before we will approve it.