Return Policy - Jennifer Adams

Last updated May 17, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, subject to certain restrictions and limitations as set forth below, if you are not completely satisfied with your purchase for any reason, you may, within the permitted time frame, return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within ninety (90) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@jenniferadams.com to obtain a Return Merchandise Authorization (RMA) number. After you receive an RMA number, please place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Return shipping charges for permitted returns will be paid by us. 

REFUNDS

After receiving your return, inspecting the condition of your item and confirming that it is a valid return, we will process your return or exchange. Please allow at least twenty one (21) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

• Items that do not have a proof of purchase from a certified partner or reseller.
• Clearance Items
• Gift Cards
• Items listed on our January White Sale Event page - https://www.jenniferadams.com/collections/white-sale
• Items listed on our Summer Event page - https://www.jenniferadams.com/collections/summer-event
• Items listed on our Last Chance page - https://www.jenniferadams.com/collections/last-chance
• Items marked "All Sales Final" on in the product page & checkout pages

For defective or damaged products, please contact us via the contact methods set forth below to arrange a refund or exchange.

Please Note

• Sale items are FINAL SALE and cannot be returned.
• All items must have a valid purchase order number to be returned.
• Any items purchased during a Buy One Get One deal can only be returned for an exchange or for store credit.
• Items purchased during a BOGO sale are viewed as pairs, one being the purchased pair and the other being the free pair.
• If both items from a BOGO are returned at the same time, the full amount of the purchase can be refunded in the form of an in-store credit or refund back to the original form of payment.
• Free promotional items cannot be returned or exchanged.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(800) 480 -1784

support@jenniferadams.com