Shipping & Returns
FREE Shipping on orders over $100 USD:
JenniferAdams.com: Orders over $100 USD (excluding tax) on JenniferAdams.com are currently eligible for free shipping to continental U.S. addresses. Wholesale orders are not eligible for free shipping.
Orders ship and deliver Monday through Friday. Orders placed by 11AM MST will ship the same day. All expedited shipping orders placed after 11am on Fridays, will not ship until the following business day. PO Boxes require the physical address to the post office. Canada shipping may include extra fees for duties, taxes and brokerage fees.
Free shipping items ship Fedex Ground. Please allow up to 7-10 days for delivery.
Products purchased at full retail price qualify for credit refund or store credit.
PROMOTIONAL or DISCOUNTED items can be returned for store credit ONLY; unless a product defect is determined, which will be replaced.
WHITE SALE and LAST CHANCE items are FINAL SALE. These items cannot be returned or exchanged for cash or credit.
Please contact us with your order number, which items you need to return, and the return reason. We will give you a return authorization number and the proper return address.
You may return an item for refund or replacement within 30 days of the shipment date, provided that the item has not been used. Used or opened items may be exchanged for replacement within 90 days in case of any manufacturer defect.
When you return an item, please include the return authorization number, a copy of the original packing slip, and the reason for the return. We recommend using a trackable shipping service. To expedite your refund, please provide us your return tracking number. You may want to insure your return; we cannot be responsible for lost or misdirected returns.
Rug Shipping & Return Policy:
All area rugs are made to order and have a 1 year manufacturer warranty on defective or damaged products.
- Rugs will ship within 30 days of your order.
- Damaged items - WE will send a call tag, cover the return shipping and submit a full refund to you.
- Buyers remorse - We will pick up and charge shipping fees, restock fees and submit the remaining refund.
- 3x3x Samples are available by request
Furniture Return Policy:
Returns, Cancellations or Alterations
Furniture orders cannot be returned, cancelled or altered once an order is accepted.
A furniture order will be considered accepted once Jennifer Adams Brands Inc. Customer Service has placed a confirmation call to the customer.
Repairs or Returns for Manufacturer's Defect
A written authorization must be obtained from Jennifer Adams Brands, Inc. Customer Service prior to returning any goods for any reason. No credit will be allowed for goods returned without approval.
All returns must be packed and clearly labeled with the return authorization number posted on all pieces.
It is the responsibility of the customer to ship the product back to the factory for all repairs.
Upon return to the factory all products will be reviewed and inspected. If Jennifer Adams Brands, Inc. deems, at it sole discretion, that the issues with the product are not warranty related we would notify you of the estimated repair costs prior to commencing the work.
All freight charges related to RA’s that are not warranty related are not the responsibility of Jennifer Adams Brands, Inc. We will cover all freight expense in the event of a manufacturer's defect.
Jennifer Adams Brands, Inc. may elect to use a local repair service for warranty issues. A written quote is required from a local repair service before we will approve it.