Shipping & Returns
2018 HOLIDAY Shipping Notice:
To receive your package prior to December 25th 2018 please review the following shipping information.
For Free fedex ground shipping all items must be purchased no later than 11am MST December 17th.
For Fedex Standard Overnight all orders must be placed no later than 11am MST December 21st.
For Fedex 2-day Delivery all orders must be placed no later than 11am MST December 20th.
For FedexExpress Saver all orders must be placed no later than 11am MST December 19th.
**Please note orders placed after 11am MST cannot be guarenteed for above mentioned delivery services. Please consider inclement weather when ordering as this could affect the delivery prior to Dec. 25th.
All products on JenniferAdams.com are currently eligible for free shipping to continental U.S. addresses. Wholesale orders are not eligible for free shipping.
Free shipping items will ship Fedex SmartPost. Fedex delivers to your local US Post Office, and they deliver the rest of the way. This allows us to ship to PO Boxes, and to ship as cost-efficiently as possible to keep free shipping available! We know it.. you know it– Everyone loves free shipping! Allow up to 7-10 days for delivery.
FREE Return Policy (excluding Furniture):
Please contact us with your order number, which items you need to return, and the return reason. We will give you a return authorization number and the proper return address.
You may return an item for refund or replacement within 30 days of the shipment date, provided that the item has not been used. Used or opened items may be exchanged for replacement within 90 days in case of any manufacturer defect.
When you return an item, please include the return authorization number, a copy of the original packing slip, and the reason for the return. We recommend using a trackable shipping service. To expedite your refund, please provide us your return tracking number. You may want to insure your return; we cannot be responsible for lost or misdirected returns.
Furniture Return Policy:
Returns, Cancellations or Alterations
Furniture orders cannot be returned, cancelled or altered once an order is accepted.
A furniture order will be considered accepted once Jennifer Adams Brands Inc. Customer Service has placed a confirmation call to the customer.
Repairs or Returns for Manufacturer's Defect
A written authorization must be obtained from Jennifer Adams Brands, Inc. Customer Service prior to returning any goods for any reason. No credit will be allowed for goods returned without approval.
All returns must be packed and clearly labeled with the return authorization number posted on all pieces.
It is the responsibility of the customer to ship the product back to the factory for all repairs.
Upon return to the factory all products will be reviewed and inspected. If Jennifer Adams Brands, Inc. deems, at it sole discretion, that the issues with the product are not warranty related we would notify you of the estimated repair costs prior to commencing the work.
All freight charges related to RA’s that are not warranty related are not the responsibility of Jennifer Adams Brands, Inc. We will cover all freight expense in the event of a manufacturer's defect.
Jennifer Adams Brands, Inc. may elect to use a local repair service for warranty issues. A written quote is required from a local repair service before we will approve it.